FAQs

It is an online service that allows clients to access a multi-market unified international online platform, that allows our clients to invest and trade in GCC, MENA, and International markets.

Since its inception, Al Rajhi Capital has committed itself to applying the pure Shariah provisions and purposes in all its dealings, through establishing a Shariah Board that depends in its composition on the group of partners, who ratify its regulations. The Board is separate from all other departments in the Company,and its supervision and approval tasks are essential to all the Company's dealings and transactions. Such commitment is the most important quality standard that Al Rajhi is keen to adopt in the products and services it provides to its clients.

Yes, your password will be automatically encrypted and nobody will be able to read it. This is in addition to service-specific protection software, where a Dual Factor Authentication (DFA) code has been activated in order to prevent any unauthorized access to your account.

• Accessing multiple markets from only one screen.
• A comprehensive overview of your portfolios with Gain/Loss evaluation reports.
• Easy display & print your accounts statements.
• Prepare orders in advance using order baskets.
• Display Technical indicators & Analysis Tools.
• Multiple markets news and announcements of listed companies.
• Create your own watch-lists.
• Market Depth Overview.

• Place Buy
• Sell orders
• Order
• Search
• View
• Modify
• Cancel orders
• Holding Summary
• Funds Transfer Notifications
• Download Account Statement
• Create Watch Lists
• View Stocks Details
• Market Indices & Info.
• Companies News
• View Market Depth
• Technical Analysis Tools
• Real-Time Package Upgrade
• Screens Customization
• Language Change

The availability of any amount to open an investment account to deal in international mediation is not required.

First, you need to visit Al Rajhi Capital’s website, under GCC and International Market section, then you press the button “Service Registration”, where you need to fill the required fields and press “Next”. Once you complete this process, you will receive an Email / SMS notifications confirming your registration.

After that, you need to visit any of our investment centers, to complete the required documentations. once your international portfolio is created, you will get an online service activation notification, which allows you to access the service using a “Username” and “Password”.

For support or inquiries, you can contact us:

Phone: +966 920005856

E-Mail: customerservice@alrajhi-capital.sa

The message means that you have exceeded the maximum number of login attempts, and therefore, the username is locked for security reasons in order to protect your account. You need to contact our customer service in order to activate your account.

You must call our customer service in order to reset your password, were you will get a new one on your mobile & email systematically.

The online service applies the same commission rates describes at the Fees & Commissions for each market at company’s website.

Al Rajhi Capital International Online Trading Service default package (delayed prices) is available for free, and you can upgrade your package to get benefit of real-time prices for each market. Real-time process will be activate once your investment account is debited with the respective fee amount during the upgrading process.

1- Through “Exchange Subscriptions” via internet service, then you select the desired markets, and package level, real-time level 1: means stock market price updated instantly, level 2: also including market depth details, after that you press the “Subscribe” button.

2- Then you need to contact us in order to activate your subscription, after your investment account is debited with the respective fee amount during the upgrading process.

You can use any of the available channels to transfer via Al Rajhi Bank, according to acceptable transfer limit via electronic channels, and any amount that exceeds the limit, you can process your fund transfer using branches. For more details, you can contact us on 800 124 5858 , and from outside KSA on +966 92000 5856.

From the online service you can submit a fund transfer notification after selecting the respective account & the desired amount for transfer, then you contact us in order to confirm your submission, upon process completion you will receive an SMS confirming funds deposit into your current account customer service

No, Al Rajhi Capital International Online Trading Service default package is available for free, and you can upgrade your package to get benefit of real-time prices for each market. Real-time process will be activate once your investment account is debited with the respective fee amount during the upgrading process.

According to the official working day for each market, and the trading hours based on the below timetable, taking into account the time difference and official holidays for each country:

Trading Sessions from Sunday to Thursday

• Dubai Market: From 10:00 AM - 02:00 PM
• Abu Dubai Market: From 10:00 AM - 02:00 PM
• Kuwait Market: From 09:00 AM - 12:30 PM
• Oman Market: From 10:00 AM - 01:00 PM
• Bahrain Market: From 09:30 AM - 12:30 PM
• Qatar Market: From 09:30 AM - 01:15 PM
• Egypt Market: From 10:00 AM - 02:30PM

Trading Sessions from Sunday to Thursday

• From 04:30 PM – 11:00 PM (KSA time in summer season).
• From 05:30 PM – 12:00 AM (KSA time in winter season).